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If you have just completed payment details for an order, your basket will have been emptied. You should get an email confirming your order. If this does not arrive shortly, please contact Rainbow Silks as shown below.

In any other case, if you had put some products into your basket and they have disappeared, it is probably due to one of two things:

  1. Your basket might have timed out. This could happen if you closed your browser and then started again and came back to the site. Or if you waited for an hour between putting items into your basket and checking out.
  2. You are not accepting cookies, which are necessary for the shopping basket to work. This is normally an option on your browser. You can safely accept cookies from this site, as we do not keep any personal information in them.

If neither of the above applies, please email sales@rainbowsilks.co.uk or phone +44 (0)1494 862111 to place your order.

Payment We accept payment by Visa and Mastercard in the UK and for international orders, and Maestro UK cards only. We do not accept Electron cards. Your card is NOT processed when you place your order. We take the payment when the goods are packed ready to be despatched.

Delivery Free delivery on orders over £75 within the UK. 10% will be added for UK postage and packing, with a minimum of £3.50 on most orders (minimum £1.95 if the order includes only light-weight and flat items such as silk scarves, idyes, most magazines and smaller books). Some heavy items including frames, Bubble Jet Set and freezer paper rolls already have the postage included in the price. The website will automatically work out postage within the UK for you. International postage and packing for all orders will be charged at cost. Goods will normally be sent out within 3 to 5 working days (by first class post within the UK). However, please allow 28 days in case some items are out of stock. If you need your order by a particular date PLEASE mention this in the Comments section when you place your order so we can prioritise it. Please see our Terms and Conditions for full details of delivery times and costs.

Discounts Orders over £150 get a 4% discount and those over £250 get a 10% discount. Some products are exempt from any further discount. Discounts may be available for school and college orders, please email sales@rainbowsilks.co.uk to enquire. Please see our Terms and Conditions for full details of discounts.

Mail Order: 6 Wheelers Yard, High Street, Great Missenden, Bucks HP16 0AL, UK  Shop: 85 High Street, Great Missenden, Bucks HP16 0AL, UK
Tel: Mail Order +44 (0)1494 862111 Shop +44 (0)1494 862929  Email: caroline@rainbowsilks.co.uk