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Terms and Conditions

Contacting Rainbow Silks

If you have any questions, please contact us at:
Rainbow Silks, 6 Wheelers Yard, High Street, Great Missenden, Bucks HP16 0AL, UK
Tel: +44 (0)1494 862111 Email caroline@rainbowsilks.co.uk

Our shop at 85 High Street is open 10-4, Monday to Saturday.

Card Payment

Once you have completed your personal details during the checkout process, you will then be taken to Sage Pay to complete the secure payment.

Visa or Mastercard: please select the relevant button to select payment type. Sage Pay will reserve the funds for your order, but the money will not be released until your order is picked.

American Express or Discovery: please select the PayPal button, and then continue as a guest rather than logging into a PayPal account.

PayPal: please select the PayPal button and log in to your PayPal account.

If paying using PayPal you will be charged for the whole order immediately, even if it includes backorders and preorders. If we are out of stock of any item we will let you know and process a refund using PayPal.

Discounts

Orders over £150 receive a 4% discount and those over £250 receive a 10% discount, except for:

  • Items which state in the description "This product is not included in any discounts". This will include paints/dyes over 225g/225ml, kits, frames, steamers and more.
  • Arty's silks that are already at bulk discount
  • All special offers
  • All special orders

Discounts of 10% are available on applicable products for school and college orders - the website will automatically work this out for you during checkout if you place an official order. Discounts will be given to bona fide full-time schools and colleges only, for delivery to the educational establishment address. Education orders can only be accepted if they are accompanied by an official order number which is given by the finance department of the school or college.

Postage and Packing

Free delivery on orders over £75 within the UK. 10% will be added for UK postage and packing, with a minimum of £3.50 for most orders (minimum £1.95 if the order includes only light-weight and flat items such as silk scarves, dyes, most magazines and smaller books). Some heavy items including frames, Bubble Jet Set and Freezer paper rolls already have the postage included in the price. The website will automatically work out postage within the UK for you. International postage and packing for all orders will be charged at cost. We will contact you by email for your agreement to the postage charge, once your order is weighed.

If we need to send more than one shipment from one order within the UK, we generally charge the full postage charge with the first shipment, and back orders will be sent with no extra postage charge. For international orders we may add extra postage for back orders, as the charge is based on the total weight of the order - we will notify you by email.

Delivery Details

Please let us know if goods are needed by a particular date as we will prioritise your order. We do our best to post orders 3 to 5 working days after we have received your order, but at very busy times this may take longer. If we are out of stock of an item we will notify you, unless it is already listed as a pre-order or out of stock. We will send the rest of the order, and despatch the backorder as soon as we can. For some items that we source from abroad this could take longer than 28 days, and we are sorry that our suppliers cannot always give an expected date.

Order are sent First Class by Royal Mail within the UK, unless the order is very heavy or bulky, or includes frames, when it may go by Parcelforce and take about 5 days, or by courier.

Returns

If the item is not as you expected you are welcome to return it within 28 days for a refund, provided the item is in perfect saleable condition. Please email or phone us first. Please make sure to include your name and address, and whether you would like a refund or exchange for the item. We are unable to accept for return items ordered specially such as steamers or other special orders, or cut fabrics lengths. If we have sent the wrong item in error we will refund or replace, and pay for the return postage of the item.

Prices

Prices may be subject to change at any time, as the suppliers that we deal with change their prices at different times of the year. Prices include VAT at the current rate. Our VAT registration number is GB 669 0866 85.

Problems

If something is wrong with your delivery, or any items are missing please email or phone to let us know within 5 days of receiving your order. We are only human, and some orders are very complicated! Please note that the receipt is usually within a clear wallet on the outside of your parcel, marked "documents enclosed". A quick message should put things right.

Disclaimer

Rainbow Silks can accept no responsibility for the performance of products we supply, as the conditions of use are beyond our control. Some of the dyed products are hand-dyed, and we cannot be held responsible for colours running or fading.

Please test any product out first on the materials that you intend to use for your main project. Please check fabrics for flaws before cutting or painting, as claims cannot be made for the use of dyes on faulty fabrics.

If products supplied are faulty we will happily refund or replace them, but cannot give refunds towards other items used.

Be Careful!

Always supervise children when using heat, chemicals, or anything sharp or dangerous.

Always test products first on a small piece of work. Take care when handling dyes and chemicals, as some may cause allergic reactions or irritations in some people. Do not breathe in powders - wear a dust mask and rubber gloves when using them. Work in a well ventilated room when using dyes and chemicals, or when burning fabrics and fibres. Keep separate implements for use with dyes.

When microwave-dyeing with steam-fix dyes, always keep separate implements for dyes only (not for food) and keep the bowl covered - it is advisable to keep a separate microwave for this type of dyeing.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. For further information about cookies, please see the Wikipedia article. You may refuse the use of cookies by selecting the appropriate settings on your browser.

Our website uses cookies to enable the shopping basket to work. These cookies fall in to Category 1: strictly necessary cookies of the ICC UK Cookie guide. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

We also use AddThis to provide a "Bookmark and Share" facility. We allow third-party companies, including AddThis, to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioural advertising practice, you can visit www.networkadvertising.org. AddThis's privacy and data practices are available at: http://www.addthis.com/privacy. You can opt out of AddThis data collection using their "Opt-Out" button.

These cookies fall in to Category 2: performance cookies of the ICC UK Cookie guide. Category 2 performance cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place the above types of cookies on your device.

Mail Order: 6 Wheelers Yard, High Street, Great Missenden, Bucks HP16 0AL, UK  Shop: 85 High Street, Great Missenden, Bucks HP16 0AL, UK
Tel: Mail Order +44 (0)1494 862111 Shop +44 (0)1494 862929  Email: caroline@rainbowsilks.co.uk