If you have any questions, please contact us at:
Rainbow Silks, 6 Wheelers Yard, High Street, Great Missenden, Bucks HP16 0AL, UK
Tel: +44 (0)1494 862111 Email firstname.lastname@example.org
Our shop at 85 High Street is open 10-4, Monday to Saturday.
Once you have completed your personal details during the checkout process, you will then be taken to Sage Pay to complete the secure payment.
Visa or Mastercard: please select the relevant button to select payment type. Sage Pay will reserve the funds for your order, but the money will not be released until your order is picked.
American Express or Discovery: please select the PayPal button, and then continue as a guest rather than logging into a PayPal account.
PayPal: please select the PayPal button and log in to your PayPal account.
If paying using PayPal you will be charged for the whole order immediately, even if it includes backorders and preorders. If we are out of stock of any item we will let you know and process a refund using PayPal.
Orders over £150 receive a 4% discount and those over £250 receive a 10% discount, except for:
Discounts of 10% are available on applicable products for school and college orders - the website will automatically work this out for you during checkout if you place an official order. Discounts will be given to bona fide full-time schools and colleges only, for delivery to the educational establishment address. Education orders can only be accepted if they are accompanied by an official order number which is given by the finance department of the school or college.
Free delivery on orders over £75 within the UK. 10% will be added for UK postage and packing, with a minimum of £3.50 for most orders (minimum £1.95 if the order includes only light-weight and flat items such as silk scarves, dyes, most magazines and smaller books). Some heavy items including frames, Bubble Jet Set and Freezer paper rolls already have the postage included in the price. The website will automatically work out postage within the UK for you. International postage and packing for all orders will be charged at cost. We will contact you by email for your agreement to the postage charge, once your order is weighed.
If we need to send more than one shipment from one order within the UK, we generally charge the full postage charge with the first shipment, and back orders will be sent with no extra postage charge. For international orders we may add extra postage for back orders, as the charge is based on the total weight of the order - we will notify you by email.
Please let us know if goods are needed by a particular date as we will prioritise your order. We do our best to post orders 3 to 5 working days after we have received your order, but at very busy times this may take longer. If we are out of stock of an item we will notify you, unless it is already listed as a pre-order or out of stock. We will send the rest of the order, and despatch the backorder as soon as we can. For some items that we source from abroad this could take longer than 28 days, and we are sorry that our suppliers cannot always give an expected date.
Order are sent First Class by Royal Mail within the UK, unless the order is very heavy or bulky, or includes frames, when it may go by Parcelforce and take about 5 days, or by courier.
If the item is not as you expected you are welcome to return it within 28 days for a refund, provided the item is in perfect saleable condition. Please email or phone us first. Please make sure to include your name and address, and whether you would like a refund or exchange for the item. We are unable to accept for return items ordered specially such as steamers or other special orders, or cut fabrics lengths. If we have sent the wrong item in error we will refund or replace, and pay for the return postage of the item.
Prices may be subject to change at any time, as the suppliers that we deal with change their prices at different times of the year. Prices include VAT at the current rate. Our VAT registration number is GB 669 0866 85.
If something is wrong with your delivery, or any items are missing please email or phone to let us know within 5 days of receiving your order. We are only human, and some orders are very complicated! Please note that the receipt is usually within a clear wallet on the outside of your parcel, marked "documents enclosed". A quick message should put things right.
Rainbow Silks can accept no responsibility for the performance of products we supply, as the conditions of use are beyond our control. Some of the dyed products are hand-dyed, and we cannot be held responsible for colours running or fading.
Please test any product out first on the materials that you intend to use for your main project. Please check fabrics for flaws before cutting or painting, as claims cannot be made for the use of dyes on faulty fabrics.
If products supplied are faulty we will happily refund or replace them, but cannot give refunds towards other items used.
Always supervise children when using heat, chemicals, or anything sharp or dangerous.
Always test products first on a small piece of work. Take care when handling dyes and chemicals, as some may cause allergic reactions or irritations in some people. Do not breathe in powders - wear a dust mask and rubber gloves when using them. Work in a well ventilated room when using dyes and chemicals, or when burning fabrics and fibres. Keep separate implements for use with dyes.
When microwave-dyeing with steam-fix dyes, always keep separate implements for dyes only (not for food) and keep the bowl covered - it is advisable to keep a separate microwave for this type of dyeing.
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